新电脑的IT建议
IT recommends computer standardization to ensure the most efficient IT hardware support across the campus. 除了, University Financial 服务 and IT have negotiated special pricing, 利用首选供应商, to help ensure that the University receives the maximum value for its purchasing dollar. These negotiated prices include a University-required warranty, 计算机资产标签, 和du许可的软件设置.
新电脑报价
University Personnel may begin the process of acquiring a new computer on their own. 请使用 电脑采购 门户选择要购买的计算机.
- The procurement portal features a variety of standard computer configurations from Dell, 联想, 以及这些产品的配件.
- 一旦您的首选设备被选中并提交, 门户网站将通过电子邮件直接向您提供报价.
- This quote must then be forwarded to your department/division Budget Officer for review, 预算审批, 并将申请单提交给采购部. (直到这一步完成，电脑才停止运行 没有被订购).
- For more information and instructions on using the 电脑采购 portal, 点击这里.
- If there is a legitimate need for greater computing capacity beyond the standard configurations listed in the Procurement Portal, 请求者必须填写 ServiceNow request in order to receive a quote and the authorization to purchase it. Requestors are expected to know what computer components or capacities they need and provide a justification for that need.
新电脑设置
当你新买的电脑到达学校时, IT will configure the device and reach out to schedule a time when you may pick up the device.
- If you receive a computer device shipped directly to your office, 你必须拨打IT帮助中心303-871-4700, or bring it into the IT帮助中心 located in Anderson Academic Commons, 270套房, 用于使用前的设置.
- 配件，如显示器, 键盘, and mice do not require additional setup and need not be brought to the IT帮助中心 with the computer.
- The IT帮助中心 will schedule your return visit to pick up the device after setup is complete.
- Setup includes installation of DU licensed operating systems, 以及Office等应用程序, Adobe, 和缩放. Other applications can be made available from Software Center on the device itself.
当你的新电脑取代了你的旧电脑
数据传输/备份
Please ensure all data from your current computer is backed up to a network shared drive, 个人Z型西风驱动器, 或者OneDrive for Business 之前 requesting assistance transferring the data to your new computer.
- Cloud storage such as your DU-provided OneDrive for Business, and or DU-provided “Z”. The Zephyr Drive is your safest place to store important data, 不仅在转移过程中, 而是作为日常存储解决方案. Using network storage helps ensure you are protected against data loss should a computer failure event ever occur.
- The most common folders/files that should be backed up regularly are:
- 文档文件夹
- 保存到桌面的文件
- 电影、音乐、图片(如有)
- 任何不可能替换的文件
重新利用现有电脑
仍在保修期内的电脑, 但目前还没有使用, should be repurposed to serve new/incoming personnel in your division or department. 然而, 之前 issuing a repurposed device to another individual in your unit, 必须清除所有数据. This is for security purposes and to ensure the device is prepared for the next assigned user.
- Please call 303-871-4700 or bring the device (with power adapter) to the IT帮助中心 to schedule this process.
- 当人员配置发生变化时，这种情况很常见, or the device is needed to serve a new initiative or intent within the division or department.
- 使用时间不超过5年的旧设备可以被删除, updated and “reset for first use” through this process as well, and may help the performance of the device if it is having issues. Please follow the data back-up steps above (if necessary) 之前 scheduling an appointment with IT帮助中心 for this service.
处理电脑/数据储存设备
根据大学的 处理硬碟及电脑储存媒体 政策, 所有电脑桌面, 笔记本电脑, 硬盘驱动器, and portable media must be given to the IT Department for secure data erasure and data storage device e-recycling.
- To dispose of devices with data storage drives, you are required to log in and submit a 处理请求 在IT ServiceNow票务系统内.
- The request form will require you to provide device information including make/model, 序列号, and if the equipment is a University of Denver capital asset (value over $5,000).
- 提交处置请求后, Requestors will have 7 days to deliver the computer device to the IT帮助中心 located in Anderson Academic Commons, 270套房.
- IT will undertake the disposal process and update the Request Document within the ServiceNow ticketing system, 之前 closing the request upon the successful completion of the disposal/e-recycle of the device listed in the request.
- 在把你的设备上交处理之前, please ensure all needed documents and data are backed up (See: 数据传输/备份 section above)
- If you have any additional questions, please contact the IT帮助中心 by phone at 303-871-4700 or 在线请求帮助.
计算机实验室
新MG线上电子游戏校园里到处都有计算机实验室. Some of these labs are maintained by IT while others are maintained by their owning division or department. 不管, IT would like to help assure that the lab offers the best possible use to the students, 教师, 和MG线上电子游戏的员工.
- 如果实验室的产品需要更新, please call 303-871-4700 to submit a request for updates to the lab.
- For lab update requests, the following information is required:
- Name of the lab, building, and room number where the lab is located.
- Academic Unit, division, or department that owns or manages the lab.
- IT可以支持任何实验室的管理:
- 新实验室硬件的报价和咨询.
- 更新软件和功能的可用性.
- Automated deployment of software and failure recovery safeguards.
- 继续协助实验室的日常管理.
- 请看这个 实验室目录 杜克大学的实验室名单, and call 303-871-4700 to request that we correct any omissions or inaccuracies you find in this document.